Translation of crueldad

I arrived there but could not find a hotel immediately, so that I took my luggage with me. I know that this is very provocative to thiefs. One should not walk on the street with a big backpack.
I still needed to get to the traveler's agent nearby to book my flight back to Cancun. I gave myself two more days to stay in the region, as I wanted to make sure that the hurricane was over.
After a short guided tour we came back to pick up our luggage and left to the airport. When the airplane took off it was already dark outside. We were surprised about the airline's good condition and service.