Translation of mishap in German

Your ask why i am learning English ? I made a trip two years ago, a vacation in a foreign country and I could not speak with other people. That was very bad for me. When I came back home I began to study English.
The name of the agency was Handspan and they were the first ones in the country that worked under ISO 9001:2000 quality management. That was pretty convincing especially after our horrible experience the day earlier.
At the third or fourth guesthouse we finally took a room. Of course the hot water would not work, and luckily we were upgraded to a terrific, huge room with balcony and garden. It was a very charming place.