Translation of mortuary in German

The guy at the reception was pretty friendly and gave me keys of the hotel's suites. The first suite was again without windows. I returned and asked for the same with windows. He gave me other keys.
The name of the agency was Handspan and they were the first ones in the country that worked under ISO 9001:2000 quality management. That was pretty convincing especially after our horrible experience the day earlier.
I just wrote an extremely long blog item but it took so long that I got logged out. I'm too lazy to write again or to write anything at all, so that I will postpone my blog entry to next week.